Refund Policy

Last updated: 24 October 2026

The guarantee

Email support@spreesy.com from your account email with the word “refund” - that is the whole process. You do not need to explain anything.

It covers the first charge of whichever seller plan you buy first: Monthly ($59), 3 months ($149) or Annual ($490).

How it works

• Refunds are issued by Polar, our merchant of record, to your original payment method - typically within 5 to 10 business days of our confirmation, depending on your bank.
• Access to the Service ends when the refund is issued.
• Any applicable taxes collected with the charge are refunded with it.

Exports during the guarantee

Until the end of the 30th day after your first charge (UTC), while it can still be refunded, CSV exports stop at 2,500 influencers in total, across all your exports. Each plan also has a monthly allowance: up to 500 influencers a month on Monthly, 3,500 on 3 months and 10,000 on Annual. After the guarantee, your plan’s monthly allowance applies alone. The 2,500 cap applies to first charges from 23 October 2026, and the plan allowances to first charges from 25 October 2026. Sellers who first paid before 25 October 2026 keep an allowance of 10,000 influencers a month on any plan.

Renewals

You can cancel your subscription at any time and keep access until the end of the period you paid for - no charge after that. If a renewal was charged in error (for example, you cancelled and were still billed), contact us and we will make it right.

Each plan renews at its own price: Monthly ($59) renews monthly, 3 months ($149) every 3 months and Annual ($490) yearly. A switch to another plan takes effect at your next renewal, which charges the new plan’s price. If you reach your plan's export limit, you can move to a longer plan straight away: it starts that day, and Polar charges its price minus credit for the unused part of your current plan.

Instead of cancelling, you can pause for one or two months from Plan & billing. The pause starts when your current paid period ends; access and billing restart automatically when it ends, or straight away if you resume early. A pause can't be set while a cancellation or plan switch is scheduled.

Renewals, plan switches, moves to a longer plan and resumed subscriptions are not first charges, so the guarantee does not cover them.

ASIN-to-influencer API

The API is billed apart from the seller plan, so its plan and its result packs have their own rules.

• Your first API charge. Within 30 days of your first API subscription charge, ask and that charge comes back in full. API access ends when the refund is issued. Subscribing again later does not start a new guarantee.
• Extra-result packs. Within 30 days of buying a pack, ask and we refund the results you have not used, in proportion to what you paid for that pack, and remove them. Results already used are not refunded. A pack refund leaves your plan and your other packs as they are.
• Packs after a plan refund. Refunding your first API charge does not remove packs you bought: their results keep their 12-month expiry and need an active API plan to use.
• Cancelling. Cancel at any time and keep API access until the end of the period you paid for. Included results do not carry over from one billing month to the next.
• When the API is switched off. Requests are not charged while we have the API switched off, and paid time is not credited automatically. If a pause lasts long, ask and we will extend your plan or refund that time.

Ask the same way as above: email support@spreesy.com from your account email with the word “refund”, and say whether it is for the API plan or a pack.

EU consumers

If you are an EU consumer, you may have a statutory 14-day right of withdrawal. By starting the subscription you request immediate access to the Service; independent of any statutory rules, the guarantee above is the more generous route and is the one we apply. Statutory rights remain unaffected.

Questions

support@spreesy.com - see also the Terms of Service and Privacy Policy.